20 Wix Interview Questions and Answers

As a leading provider of cloud data services, Wix is always looking for talented and ambitious individuals to join their team. If you’re hoping to land a job at Wix, you’ll need to be prepared to answer some tough questions about your skills and experience.

In this article, we’ll give you a rundown of some of the most common Wix interview questions, so you can go into your interview with confidence.

Wix Interview Process

The interview process at Wix can vary depending on the position you are applying for. However, most positions will require at least a screening call with a recruiter followed by one or more interviews. For some positions, you may also be required to complete a home test. The entire process can take anywhere from a few days to a month.

Overall, reviewers found the interview process to be fair and professional. However, some noted that the process can be lengthy and time-consuming, especially if you are required to complete a home test.

1. Why do you want to work at Wix?

This question is a great way for employers to learn more about your interest in their company. When you answer this question, it’s important to show that you’ve done some research on the company and can explain why you’re excited to work there.

Example: “I want to work at Wix because I’m passionate about creating websites. In my last job, I worked with many different types of website builders, but I found Wix to be one of the most user-friendly platforms. I also love how easy it is to create mobile-optimized sites using Wix. I think working here would allow me to continue learning new things while helping others do the same.”

2. What is your experience with customer service and how would it be beneficial for the position?

Customer service is an important part of any business, and the interviewer may want to know how you would handle customer complaints or concerns. Use examples from your previous experience to show that you can be a valuable asset to their company.

Example: “I have worked in customer service for over five years now, and I am proud to say that my team has never had a complaint go unresolved for more than 24 hours. We always make sure to respond to customers within two hours of receiving their inquiry, and we do our best to resolve issues as quickly as possible. In fact, we even offer live chat support so that customers can get answers immediately.”

3. Are you familiar with cloud technology?

This question is a great way to determine the level of experience you have with Wix and how it compares to other cloud platforms. If you’ve worked in the IT industry for some time, you should be familiar with cloud technology. However, if this is your first job or you haven’t had much experience working with cloud services, you can still answer honestly by explaining what you know about cloud technology and how that knowledge could help you succeed at this position.

Example: “I am very familiar with cloud technology because I used it extensively while working as an intern at my previous company. The company was using Amazon Web Services (AWS) to host its website, which allowed me to learn more about the different types of cloud computing available. I also learned how to use AWS to create new websites and manage existing ones. This experience has prepared me to work with Wix and similar cloud-based technologies.”

4. How have you handled a difficult situation with a client before?

This question can help the interviewer understand how you handle conflict and challenges. Use examples from your previous experience to show that you have what it takes to work with clients who are unhappy or dissatisfied with their services.

Example: “In my last position, I had a client who was unhappy with the website I created for them. They said they wanted more features than what we agreed upon in our contract. When I spoke with them about this issue, they told me they were unhappy with the price of the project as well. We discussed ways to make the website better while also lowering the cost of the project. In the end, they were happy with the new changes.”

5. Can you tell us about a time that you had a conflict with another employee, how did you manage it?

This question is a great way to assess your problem-solving and interpersonal skills. When answering this question, it can be helpful to mention how you resolved the conflict and what steps you took to ensure that it didn’t happen again.

Example: “In my last role as a web developer, I had an issue with one of my teammates who was constantly late for work. This caused them to miss important meetings and deadlines, which affected our team’s productivity. After talking to them about the importance of being on time, they continued to arrive late. So, I decided to change their schedule so that they would no longer have any responsibilities during the day. They were upset at first but eventually understood why I made that decision.”

6. Describe an example of when you received an angry email or phone call from a customer, how did you handle it?

This question is a great way to show your problem-solving skills and ability to handle customer service. When answering this question, it can be helpful to include specific details about the situation and how you resolved it.

Example: “In my previous role as an IT specialist for a large corporation, I received a phone call from a customer who was upset that they couldn’t access their account. After asking them some questions about what they were trying to do, I realized that they had forgotten their password. I reset their password over the phone and then followed up with an email to ensure they could log in.”

7. Tell me about a project you are proud of that you worked on in a group setting.

This question is a great way to show your leadership skills and how you can work with others. When answering this question, it’s important to highlight the steps you took in organizing the project and communicating with your team members.

Example: “In my last role as a web developer, I was tasked with creating an online store for a client who sold handmade jewelry. The client wanted to create a website that would allow her customers to purchase her products online. In order to complete this task, I worked with two other developers to build out the website. We each had different strengths when it came to coding, so we decided to split up the tasks based on our expertise.

I was responsible for building out the front-end of the website, which included the homepage, product pages and checkout process. My teammates were responsible for building out the back-end of the website, including the CMS system and database. By splitting up the tasks, we were able to complete the project within the deadline.”

8. Do you think you will enjoy answering the same questions over and over again? Why?

This question is a way for the interviewer to assess your communication skills and how you interact with others. Your answer should show that you are willing to help others learn about Wix, even if it means repeating yourself.

Example: “I enjoy helping people understand new technology. I find that when I explain something once, I can usually remember how to do it again later on. However, I also know that there are many different ways to use Wix, so I would be happy to repeat myself as needed.”

9. What role does agile methodology play in software development?

Agile methodology is a software development process that allows for the creation of high-quality products in a shorter amount of time. Your answer should show the interviewer that you understand how to use agile methodologies and can apply them to your work.

Example: “Agile methodology is an effective way to manage projects, as it helps me stay organized and on track with my tasks. I find that this approach works well when there are many people involved in the project because it allows everyone to have input into the final product. It also allows me to deliver results quickly, which is important when working within tight deadlines.”

10. Provide an example of when you were able to solve a problem creatively.

This question is designed to assess your problem-solving skills and how you apply them in the workplace. When answering this question, it can be helpful to provide an example of a time when you used creativity to solve a problem that was unique or challenging.

Example: “In my last role as a web developer, I had a client who wanted to create a website for their business but didn’t have much money to spend on development. I decided to use Wix’s drag-and-drop interface to build the site so that the client could update content themselves without needing outside help. This allowed me to save the company money while still providing them with a professional website.”

11. When was the last time you were confronted by an upset customer, what was the situation and how did you resolve it?

This question is a great way to assess your customer service skills. It’s important that you show the interviewer how you can resolve conflicts and keep customers happy.

Example: “I once had an upset client who was unhappy with the website I built for them. They said it wasn’t what they expected, so I asked them to send me screenshots of the issues they were having. After looking at the images, I realized that the problem was due to their browser settings. Once I fixed this issue, the website worked as intended.”

12. Customer care experts must be available during peak hours, can you provide specific availability times?

This question is a great way to determine if the candidate has experience working with customers and how they handle peak hours. It’s important for customer care representatives to be available during peak hours, so it’s beneficial to know that your potential hire can meet those demands.

Example: “I am available from 9-5 Monday through Friday, but I also have availability on weekends as needed. My previous employer had similar requirements, so I’m used to being available at all times of the day.”

13. What type of customer care issues have you dealt with in the past?

Wix is a platform that provides users with the ability to create websites and online stores. As such, it’s important for you to be able to provide quality customer care when needed. When answering this question, make sure to highlight your problem-solving skills and how you can use them to help customers solve their issues.

Example: “I’ve worked in customer service for over five years now, so I have plenty of experience dealing with different types of customer care issues. In my previous role as an IT support specialist, I often dealt with website loading issues, server errors and other common problems. I always made sure to thoroughly research each issue before providing solutions to ensure that I was giving accurate information.”

14. What is your experience with managing products in the design phase?

This question is an opportunity to show your expertise in managing projects and the products you create. Use examples from previous work experience or a time when you managed a project that required you to manage multiple products at once.

Example: “In my last role, I was responsible for managing all of our client’s websites. This included creating new pages, adding content and updating existing features. In one instance, we had three clients who needed website updates within two weeks. I created a schedule where I worked with each team member to ensure they could complete their tasks on time. We were able to meet all deadlines and maintain high customer satisfaction.”

15. Have you ever tested and released a product yourself? If so, which parts of the process were you responsible for?

This question is a great way to gauge your technical skills and how you work with others. It also helps the interviewer understand what kind of experience you have working in a team environment.

Example: “In my last role, I was responsible for testing all aspects of our product before releasing it to the public. This included making sure that the code was error-free, that the design met company standards and that the user interface was intuitive and easy to use. After completing these tasks, I would then present the product to my manager for final approval.”

16. Unexpected situations always arise throughout the product life cycle, give an example of a roadblock you encountered and how you overcame it.

This question is a great way to show your problem-solving skills and ability to work under pressure. When answering this question, it’s important to be honest about the roadblock you faced and how you overcame it.

Example: “I once had a client who was unhappy with their website because they couldn’t update it themselves. I explained that Wix offers an app store where users can download apps for free or purchase them at a low cost. The client decided to use the app store to add new features to their site.”

17. With current growth we need someone who can grow with us, where do you see yourself 5 years down the line?

This question is a great way to gauge the candidate’s ambition and career goals. It also helps you determine if they are a good fit for your company culture. When answering this question, it can be helpful to mention how you would like to grow with the company.

Example: “I see myself as an integral part of Wix’s growth in the next five years. I am excited about working on projects that will help the company expand its reach and increase revenue. I have always been interested in coding and web development, so I hope to continue growing my skills in these areas.”

18. We are looking for someone who has excellent communication skills, both written and verbal. Can you explain why they are important?

This question is a great way to show your interviewer that you understand the importance of communication skills in any role. When answering this question, it can be helpful to explain how good communication skills have helped you succeed in previous roles.

Example: “Communication skills are important because they allow me to clearly convey my ideas and instructions to others. In my last position as an IT specialist, I was responsible for training new employees on our company’s computer system. Having strong verbal and written communication skills allowed me to train employees more efficiently and effectively.”

19. In order to succeed as a member of our customer care team, you will have to be extremely patient and empathetic towards customers. Do you have any experience working with these characteristics professionally?

Customer care is a vital part of any business, and the interviewer will want to know that you have experience working with customers. If you do not have direct customer care experience, you can talk about how you’ve helped others in the past or what skills you possess that would help you succeed in this role.

Example: “I worked as a barista for three years while I was going through school, and it taught me a lot about patience and empathy. I had many different types of customers come into my coffee shop every day, so I learned how to adapt to their needs and personalities. I also developed some great communication skills during that time.”

20. What platform would you use to write documentation?

This question is a test of your ability to write documentation for the Wix platform. You should answer this question by naming the platform you would use and explaining why it’s effective.

Example: “I would use GitHub because it allows me to create an online repository where I can store all my documents, notes and other resources that are related to the development process. This makes it easy for team members to access the information they need when they’re working on projects. It also has a wiki feature that allows me to collaborate with others on writing content.”