20 Woodforest National Bank Interview Questions and Answers

Woodforest National Bank is a privately-held bank headquartered in The Woodlands, Texas. It has over 750 branches in 17 states across the United States.

When it comes to interviews, Woodforest National Bank takes a behavioral approach. This means that they’ll be asking you questions about your past behavior in order to get a sense of how you would act in similar situations in the future.

To help you prepare for your interview, we’ve compiled a list of sample Woodforest National Bank interview questions and answers.

Woodforest National Bank Interview Process

The interview process at Woodforest National Bank is pretty straightforward. After a phone screening, you will have an in-person interview with the branch manager of the branch you applied for. You may also have a final interview with the local market manager. The focus of the interviews will be on customer service and sales. Once you pass the second interview, the job is generally yours unless you bomb the third.

1. Tell me about a time you had to handle an angry customer.

This question can help an interviewer determine how you handle conflict and whether you have experience dealing with customers. Use examples from your previous job to highlight your communication skills, problem-solving abilities and ability to remain calm under pressure.

Example: “In my last position as a teller at a local bank, I had a customer who was upset because they were having trouble accessing their account online. The customer became increasingly frustrated when I told them that the issue was likely due to technical difficulties rather than any wrongdoing on their part. Rather than getting defensive or angry, I remained calm and explained that I would be happy to assist them once the issue was resolved. After waiting for about 15 minutes, the website was back up and running normally. The customer apologized for raising her voice and thanked me for being so patient.”

2. What do you think is the most important thing to remember when dealing with customers?

This question is an opportunity to show your interpersonal skills and customer service abilities. When answering, think of a time you helped a customer with their needs or concerns.

Example: “I believe the most important thing when dealing with customers is to listen to them. I once had a customer who was upset because they didn’t receive their statement on time. After listening to their complaint, I found out that they hadn’t received it for two months in a row. I apologized and assured them we would send another one right away. They were happy with my response and thanked me for taking the time to talk to them.”

3. How would you describe your work style?

Employers ask this question to learn more about your personality and how you would fit in with their team. When answering, think about what type of work environment you thrive in. Consider mentioning a few things that are important to you when it comes to working as part of a team.

Example: “I am an extremely organized person who thrives in a fast-paced environment. I enjoy being able to multitask and complete many tasks at once. In my last role, I was responsible for managing multiple accounts while also helping customers find the right financial products for them. I like having a lot on my plate because it helps me stay focused and productive.”

4. Do you have any experience working in retail banking or finance?

This question is a great way for the interviewer to learn more about your experience and how it relates to working at Woodforest National Bank. If you have retail banking or finance experience, share what skills you gained from that position that will help you succeed in this role.

Example: “I worked as a teller at my local bank for three years before I started my career in accounting. During that time, I learned valuable customer service skills that helped me become an excellent communicator. I also developed strong math and analytical skills that make me well-suited for this accountant position.”

5. Why do you want to work at Woodforest National Bank?

This question is a great way for the interviewer to learn more about your interest in working at their company. They want to know that you are passionate about what they do and why you would be a good fit for their organization. When answering this question, it can be helpful to mention specific aspects of Woodforest National Bank that appeal to you.

Example: “I have always been interested in finance, so I am excited to work at a bank like Woodforest National Bank. I love how friendly everyone seems to be here, which makes me think that there must be a lot of teamwork and collaboration among employees. I also really enjoy the idea of helping customers with their finances and providing them with solutions to their problems.”

6. Describe a time that you were able to successfully persuade someone to see things your way at work.

This question can help the interviewer determine how persuasive you are and whether you have experience working with others to achieve a common goal. Use examples from your previous work experience that show you’re able to collaborate with others, compromise or negotiate to find solutions that benefit everyone involved.

Example: “In my last position as a loan officer, I had a client who was looking for a large sum of money to start their own business. They were hesitant about taking out such a large loan because they didn’t want to be in debt for so long. We discussed other options like starting small and growing their business over time. Eventually, we came up with a plan where they could take out a smaller loan now and then apply for another larger loan once they’d proven themselves.”

7. If hired, how long do you plan on staying at this job?

Employers ask this question to make sure you’re committed to the position. They want someone who is going to stay with them for a long time, so they can invest in training and development. When answering this question, be honest about your intentions. If you don’t know how long you’ll stay, explain that you are looking for a long-term career.

Example: “I’m hoping to stay at Woodforest National Bank for many years. I am very interested in working here because of its reputation as a great place to work. I think my skills would fit well into this company’s culture, and I hope to grow within the organization.”

8. Are you comfortable selling bank products and services?

This question is an opportunity to show your sales experience and how you can help the bank grow its customer base. If you have previous experience selling products or services, describe a time when you helped a client make a decision about their banking needs.

Example: “I’ve worked in retail for five years now, so I’m very comfortable talking with customers and helping them find solutions to their problems. In my last position, I was responsible for finding new clients and increasing our revenue by 10%. I did this by offering free gift cards to people who opened accounts with us. This strategy led to a 20% increase in revenue over the course of six months.”

9. What do you know about Woodforest National Bank’s history?

This question is a way for the interviewer to assess your knowledge of the company and its values. It also helps them determine if you’re passionate about working for this organization. When answering, make sure to include information that shows you’ve done research on the bank’s history.

Example: “I know Woodforest National Bank was founded in 1999 by Capital One Financial Corporation. I also know that it has over $20 billion in assets and more than 500 branches across 17 states. I’m excited to be part of such an established financial institution with a reputation for excellent customer service.”

10. We are looking for candidates who can work well independently. Would you be able to work alone?

Working independently is an important skill for many positions at Woodforest National Bank. This question helps the interviewer determine if you have experience working alone and how well you can complete tasks without supervision. Use your answer to highlight your ability to work on your own, as well as your willingness to do so.

Example: “I am used to working independently because I was the only teller in my previous position. While it was sometimes challenging to manage everything by myself, I learned a lot about multitasking and prioritizing my time. I also developed excellent communication skills with customers since I had no one else to delegate customer service duties to.”

11. What was the last financial product you sold?

This question is a great way to see if you have experience selling financial products. It also helps the interviewer determine what type of product you’re most comfortable with and whether or not it’s similar to the ones Woodforest National Bank offers. When answering this question, try to be as specific as possible about the product you sold and why you were successful in selling it.

Example: “The last financial product I sold was a life insurance policy for my client who had recently lost his wife. He wanted to make sure that he would be able to provide for his children after he passed away, so we discussed different types of policies and how they could help him achieve his goals. In the end, he decided on a term life insurance policy that would cover his children until they turned 18.”

12. What was the biggest sale you ever made?

This question is a great way to see how you handle pressure and perform under intense circumstances. It also shows the interviewer your sales experience, which can be valuable in this role. When answering this question, it’s important to focus on the result of the sale rather than the process or details.

Example: “The biggest sale I ever made was when I sold an entire floor plan for a new construction home. The client had been looking at homes for months and hadn’t found anything they liked enough to buy. They were very particular about what they wanted, so we spent a lot of time going through different floor plans together until they found one that met all their needs. Once they did, I negotiated with the builder to get them the best price possible.”

13. Please tell us about a time where you were successful at upselling a product or service.

Upselling is a sales technique that involves encouraging customers to purchase more expensive products or services. Upselling can be an important skill for financial advisors, as they may need to convince clients to invest in higher-risk investment options.

Example: “I had a client who was interested in opening a certificate of deposit account with us. I explained the benefits of this type of account and how it would help them save money over time. However, I also mentioned that we offered other types of accounts that could provide even better returns on their investments. The client agreed to open a high-yield savings account instead, which helped them earn more interest.”

14. Why should we hire you over other candidates?

This question is a great way for employers to learn more about your qualifications and how you can benefit their company. When answering this question, it’s important to highlight the skills that make you an ideal candidate. You should also include information about what makes you unique as a person or professional.

Example: “I am passionate about customer service and believe I would be a valuable asset to Woodforest National Bank because of my ability to connect with others. In my previous role, I was able to help customers find solutions to their financial problems by listening to them and providing advice. I think these skills are beneficial in any position where I’m working with clients.”

15. What kind of schedule are you looking for?

Woodforest National Bank is a large company that offers many different opportunities for advancement. The interviewer may ask this question to see if you are looking for a full-time or part-time position and how flexible your schedule would be. In your answer, explain what kind of hours you’re looking for and why.

Example: “I’m looking for a full-time position where I can work from 9 a.m. to 5 p.m., Monday through Friday. My current job requires me to work evenings and weekends, but I am open to working more traditional business hours if it means getting a promotion.”

16. Tell us about your experience working in a team environment.

Working in a team environment is an important skill for many roles at Woodforest National Bank. The interviewer may ask this question to learn more about your interpersonal skills and how you interact with others. To answer, think of a time when you worked well with others on a project or task. Try to focus on the positive aspects of your experience and highlight any leadership qualities you have.

Example: “I’ve always enjoyed working in a team setting because it allows me to collaborate with other professionals who can help me solve problems and complete tasks. In my last role as a teller, I was part of a team that helped each other meet our goals. We also had weekly meetings where we discussed our progress and learned from one another.”

17. Have you worked in a sales driven environment before?

This question can help the interviewer determine if you have experience working in a fast-paced environment. They may also want to know how you performed in that type of work environment and what skills you developed while doing so.

Example: “I worked as a sales associate at a retail store for three years, where I was responsible for selling products to customers. This job required me to be friendly and outgoing, which helped me develop my communication and interpersonal skills. It also taught me how to manage time effectively and multitask between different tasks.”

18. Give us an example of a time when you made a mistake. How did you correct it?

This question is a great way to learn more about how you respond to challenges. It’s important that you show your interviewer that you can take responsibility for your mistakes and learn from them.

Example: “When I first started working as a teller, I was so excited to help customers with their questions. One day, a customer asked me a question about one of our savings accounts. I told the customer that they could not deposit checks into this account. The customer became upset and left the bank without depositing their check. I immediately called the customer and apologized for my mistake. I explained to them that there are other accounts that allow them to deposit checks. They were happy with my explanation and deposited their check.”

19. What is your favorite part about working in retail banking?

This question is an opportunity to show your enthusiasm for the position and highlight some of your skills. When answering this question, think about what you enjoy most about working in retail banking. You can also talk about a time when you helped a customer with their financial needs.

Example: “My favorite part about working in retail banking is helping customers find solutions to their financial problems. I love being able to help people understand how they can improve their finances and make smart money decisions. In my last role, I had a customer who was having trouble paying off her credit card debt. We talked through her budget together and found ways she could save more money each month so that she could pay off her debt faster.”

20. What steps will you take to ensure that you meet all of your goals during the first 90 days of being employed?

The interviewer may ask this question to learn more about your work ethic and how you plan to contribute to the company. To answer, think of three or four goals that you would like to achieve during your first 90 days on the job. These goals should be realistic and achievable so that you can show the interviewer that you are a motivated employee who is willing to put in the effort to succeed.

Example: “I know that it takes time to get acclimated to a new position, so I will make sure to take advantage of all training opportunities during my first 90 days. I also plan to meet with each department manager within the first week to introduce myself and learn more about their roles. Finally, I will set aside one hour every day to read through the company’s website and social media accounts to familiarize myself with our brand.”