You can cancel your Trello Premium or Standard subscription from the web version of Trello in just a few clicks. The desktop and mobile apps don’t support subscription management, so you’ll need to log in through a browser to make the change. Here’s exactly how to do it and what happens afterward.
Steps to Cancel Your Trello Subscription
You must be a Workspace administrator to cancel a paid plan. If someone else set up the subscription, you’ll need them to handle the cancellation or grant you admin access first.
To cancel:
- Select the Trello logo in the top-left header
- Select your Workspace from the menu
- Select Billing
- Scroll to the bottom of the page and select Cancel
That’s it. Your workspace will revert to the free plan at the end of your current billing period, so you keep access to paid features until the time you’ve already paid for runs out.
You Can Only Cancel From the Web
Trello’s mobile apps and desktop app don’t have subscription management built in. If you’re trying to cancel from your phone, open a browser (Safari, Chrome, or any other) and go to trello.com directly. Log in there and follow the steps above. Don’t look for a cancel option inside the Trello app itself, because it doesn’t exist.
Downgrading Instead of Canceling
If you want to switch to a cheaper plan rather than dropping to free, the path is almost the same. Go to your Workspace, select Billing, then select Explore plans to see your upgrade and downgrade options. Choose the plan you prefer. This lets you keep some paid features at a lower price point instead of losing them entirely.
What Happens to Your Boards and Data
Canceling your subscription does not delete your boards or data. Your workspace drops to the free tier, which means you lose access to premium features like advanced automations, additional views, and larger attachment limits. But your boards, cards, lists, and attachments remain intact.
If you go a step further and delete the workspace itself, that’s a different action with a more significant outcome. Deleting a workspace is permanent and cannot be undone. However, even then, the boards inside it aren’t erased. They get closed instead. You can find and reopen closed boards by visiting trello.com/my/boards, as long as you were an admin of the board. When you reopen one, you’ll need to assign it to a different workspace.
Important: you must cancel your paid subscription before you can delete a workspace. Trello won’t let you delete a workspace that still has an active Standard or Premium plan attached to it.
Refund Eligibility
Atlassian, the company behind Trello, offers refunds only under narrow conditions. You can get a refund if the subscription is your initial purchase (not a renewal) and you request it within 30 days. For monthly plans, that window is limited to the first paid month after any trial period ends. For annual plans, you have 30 days from the first purchase date.
Renewals and upgrades are not eligible for refunds. So if your plan auto-renewed and you forgot to cancel, you won’t get that payment back. This makes it worth setting a reminder a few days before your renewal date if you’re thinking about canceling.
To request a refund, contact Atlassian support through their billing help pages. The process is handled by Atlassian directly, not through Trello’s interface.