20 Concentrix Interview Questions and Answers

When it comes to interviewing for a job at Concentrix, you can expect to be asked questions that assess your skills and experience in relation to the specific position you’re applying for. However, you may also be asked some company-specific interview questions that are designed to give you a better sense of the company’s culture and values.

To help you prepare for your interview, we’ve compiled a list of sample Concentrix interview questions that you may be asked, along with advice on how to answer them.

Concentrix Interview Process

The interview process at Concentrix is generally quick and easy. Most applicants report that the interviews are fairly straightforward, with basic questions about your qualifications and experience. However, some applicants have found the assessment test to be more difficult than expected. Overall, the interview process is generally positive, with most applicants finding the experience to be pleasant.

1. Why do you want to work at Concentrix?

This question is a great way to show your interest in the company and its values. It also allows you to talk about what attracted you to this role, which can help you connect with the interviewer on a personal level. When preparing for this question, make sure to research the company thoroughly so that you can speak to their mission statement and any recent news or developments.

Example: “I want to work at Concentrix because I am passionate about helping businesses succeed through technology. Your company has an excellent reputation for providing innovative solutions to complex problems, and I would love to be part of that process.”

2. Are you familiar with the mission, vision and values of Concentrix?

The interviewer may ask this question to assess your understanding of the company’s goals and objectives. Your answer should include a brief overview of Concentrix Catalyst’s mission, vision and values.

Example: “I am familiar with the mission, vision and values of Concentrix Catalyst because I researched the company before my interview. The company’s mission is to provide innovative solutions that help businesses achieve their digital transformation goals. Its vision is to be the leading provider of cloud engineering, API management and enterprise modernization solutions.

The company’s core values are innovation, collaboration, integrity, respect and accountability. These values align with my own personal values, which makes me excited about working for this organization.”

3. What are your salary expectations for this position?

This question is a common one in interviews, and it’s important to be honest about your salary expectations. When answering this question, make sure you are clear about the amount of money you want and why that amount is fair.

Example: “I am looking for a salary of $50,000 per year. I feel like this is an appropriate amount based on my experience level and the responsibilities of this position. My previous employer paid me $50,000 per year, and I have been working toward increasing my salary ever since.”

4. Have you ever worked in a call center before? If so what did you like about it?

This question is a great way to learn more about your potential new coworker’s experience. If they have worked in a call center before, you can ask them what their favorite part of the job was and how it relates to working at Concentrix.

Example: “I’ve never actually worked in a call center before, but I did work as an operator for a customer service hotline when I was in college. It was a lot of fun because I got to talk to people all day and help them with whatever issues they were having. I think that if I had stayed there longer, I would have learned some valuable communication skills.”

5. How would you deal with an angry customer?

This question is a behavioral one that tests your customer service skills. It’s important to show the interviewer you can handle difficult situations with grace and professionalism.

Example: “I would first apologize for any inconvenience caused by our company, then I would try my best to understand their concerns and find out what they want me to do about it. If they are angry because of something we did, I will offer them an apology and explain how we plan to fix the problem. If they’re upset because of something beyond our control, I’ll empathize with them and tell them I’m sorry but there isn’t much more I can do.”

6. Do you have experience working with computers?

This question is a basic way to determine if you have the necessary skills and experience to work with Concentrix Catalyst. If you don’t have any computer experience, it’s important to explain what other technical skills you do have.

Example: “I’ve been working with computers since I was in high school. In my last job, I worked as an IT specialist for a small business that had multiple locations. My role was to troubleshoot issues with the company’s servers and make sure all of their computers were running smoothly.”

7. Tell me about a time that you had a low performing employee and how you handled it.

An interviewer may ask this question to learn more about your management skills. When answering, it can be helpful to mention a specific situation and how you helped the employee improve their performance or how you handled the situation.

Example: “In my last role as a manager, I had an employee who was consistently late for work. This negatively affected the entire team because they were missing important meetings and deadlines. I met with the employee one-on-one and explained that while we value punctuality, there are many reasons why someone might be late. We discussed ways they could manage their time better so they would arrive on time more often.”

8. Would you be comfortable working on weekends or evenings?

This question is a way for the interviewer to assess your willingness to work outside of typical business hours. When answering this question, it can be beneficial to highlight how you are willing to do what’s necessary to get the job done and ensure customer satisfaction.

Example: “I am happy to work on weekends or evenings if that means I can provide excellent service to our clients. In my previous role as an account manager, I was responsible for ensuring all client needs were met, even when they called in after-hours. I would always make sure to answer their questions or address any concerns they had.”

9. Describe a situation when you had to handle a difficult caller. How did you handle the situation?

An interviewer may ask this question to assess your customer service skills. They want to know how you would handle a challenging situation and if you have the ability to resolve it quickly. In your answer, try to describe how you handled the situation in a positive way that helped both yourself and the caller.

Example: “In my previous role as a customer service representative, I had a difficult caller who was upset about an issue with their account. The caller was very loud and rude on the phone, but I remained calm and listened to what they were saying. After listening to them for a few minutes, I realized that there was a misunderstanding regarding their account. I explained the process of the account to them again and asked questions to make sure they understood. Once they seemed satisfied, I ended the call.”

10. Do you have any previous sales experience?

This question can help the interviewer determine if you have any experience selling a product or service to clients. If you do, share an example of how you did it and what your results were. If you don’t have sales experience, explain why you’re still qualified for this position.

Example: “I’ve never had formal sales training, but I have worked in customer service before. In my previous role as a customer service representative, I was responsible for answering questions about our products and services. I also helped customers find solutions to their problems by recommending additional products that could benefit them.”

11. Can you describe a time where you helped solve a problem?

This question is a great way to show your problem-solving skills and how you can apply them in the workplace. When answering this question, it’s important to describe a specific situation where you helped solve a problem that benefited your previous employer or client.

Example: “At my last job, I was working with a team of developers who were tasked with creating an API for our company’s new software program. The team had been working on the project for weeks without any progress, so I decided to help by researching other companies’ APIs and finding out what they did well. After looking at several different APIs, we found one that would be beneficial to use as a model for our own. We then used that API as a guide to create our own, which saved us time and money.”

12. How well do you work under pressure?

When working in a fast-paced environment, it’s important to be able to work under pressure. Employers ask this question to see if you can handle the demands of their company and how well you perform when faced with challenges. In your answer, explain that you are willing to do whatever it takes to meet deadlines and complete projects on time.

Example: “I am very comfortable working under pressure. I thrive in environments where there is a lot going on at once. When I’m faced with multiple tasks or tight deadlines, I make sure to prioritize my work so I can get everything done as efficiently as possible. I find that being prepared for any situation helps me stay calm and focused.”

13. Do you think you could perform under tight deadlines?

This question is a great way to determine how well you can work under pressure. When answering, it’s important to show that you are willing to do whatever it takes to meet the company’s needs and deadlines.

Example: “I have experience working on multiple projects at once while meeting tight deadlines. I think this skill is beneficial because it allows me to prioritize my tasks more effectively. In fact, in my last role, I was tasked with creating an entire marketing campaign within two weeks. While this seemed like a lot of time, I knew there were many moving parts to the project. I prioritized my tasks by focusing on the most important aspects first and then worked my way down to the smaller details.”

14. Do you have any prior managerial experience?

If you have managerial experience, the interviewer may ask this question to learn more about your leadership style. If you don’t have prior managerial experience, they may ask this question to see if you are willing to take on a management role in the future. When answering this question, consider discussing any experiences that helped you develop your leadership skills.

Example: “I’ve never had a manager position before, but I did serve as an assistant manager at my last job where I was responsible for managing and scheduling employees. This experience taught me how to delegate tasks effectively and communicate with others to solve problems.”

15. How would you motivate your employees to meet their targets?

This question can help the interviewer understand your leadership skills and how you motivate others to achieve goals. Use examples from previous experiences where you motivated your team members or employees to meet their targets, objectives or quotas.

Example: “I would first make sure that my team understands what is expected of them and what they need to do to reach those goals. I find it’s important to give regular updates on progress so everyone knows how close we are to reaching our goal. If there are any issues along the way, I would address them immediately so we could work together to overcome them.”

16. Explain why you’re interested in working for Concentrix?

This question is a great way to show your enthusiasm for the company and its mission. When preparing an answer, make sure you research Concentrix’s values and goals so that you can connect them with your own career aspirations.

Example: “I’m interested in working for Concentrix because I believe in the company’s commitment to providing innovative solutions to businesses of all sizes. In my last role as a software engineer, I worked on developing enterprise-level applications, which made me realize how much I enjoy working with large companies. I think I would be a valuable asset to the team due to my experience with cloud engineering and API management.”

17. Give us an example of when you did something above and beyond for a customer.

This question is a great way to show your dedication and willingness to go above and beyond for the company you work for. It also shows that you are willing to do what it takes to help customers succeed.

Example: “I once had a customer who was having trouble with their website. They were trying to add new products, but they couldn’t figure out how to update their inventory. I stayed on the phone with them until we figured out the problem. After some troubleshooting, I realized that there was an issue with their database. I helped them fix the issue so they could continue selling their products.”

18. What are some strategies you use to improve efficiency?

This question can help the interviewer understand your ability to work with a team and implement strategies that improve efficiency. Use examples from previous experience where you helped increase productivity or reduce costs for your organization.

Example: “In my last role, I worked on an IT project that focused on improving our company’s customer service by reducing wait times and increasing call center efficiency. We used several strategies to achieve this goal, including implementing new technology and automating processes to make them more efficient. These changes resulted in a 10% reduction in call center wait times and saved the company $100,000 annually.”

19. How would you manage different customers with varying concerns?

This question is a great way to assess your customer service skills. It’s important for employees in this role to be able to empathize with customers and provide them with the best possible experience. Your answer should show that you are willing to go above and beyond to help customers.

Example: “I would first try my best to understand what their concerns were, and then I would do everything in my power to resolve those issues. If they still had questions or concerns after our conversation, I would make sure to follow up with them until they felt satisfied. I believe it’s important to treat every customer as if they’re the most important person on earth.”

20. What is your favorite part about interacting with customers?

This question can help the interviewer get to know you as a person and how you interact with others. Your answer should show that you enjoy helping customers, but it’s also important to highlight your customer service skills in this role.

Example: “My favorite part about interacting with customers is when I’m able to solve their problems for them. When I am able to provide an immediate solution or answer to a client’s questions, it makes me feel like I’ve done my job well. It’s rewarding to see someone leave happy after speaking with me.”