To cancel your Copart membership, you need to contact Copart’s Member Services team directly by phone, email, or live chat. There is no self-service cancellation button in your online account. If you act within seven days of signing up and haven’t placed any bids, you may also qualify for a full refund of your membership fee.
How to Cancel Your Account
Copart does not offer a way to cancel your membership through the website dashboard. Instead, you’ll need to reach Member Services using one of these methods:
- Phone: (972) 391-5400
- Email: Member.Services@Copart.com
- Live chat: Available through the Copart website
The Member Services office is open 24 hours a day for phone calls and live chat, so you can reach them outside of normal business hours. When you call or chat, have your account email address and member ID ready. Let the representative know you want to close your account, and ask them to confirm the cancellation in writing (or via email) so you have a record.
If you prefer email, send a message to the address above requesting account cancellation. Include your full name, the email address associated with your account, and your member ID. Email responses typically take longer than a phone call, so if you want it handled quickly, calling or using live chat is the better route.
Getting a Refund on Your Membership Fee
Copart offers a full refund on new memberships, but only if two conditions are met: you haven’t used the membership to bid on or buy a vehicle, and you cancel within seven days of signing up. You also cannot have any open bids or unpaid invoices on the account.
If you purchased a Premier membership and request a refund, Copart will downgrade your account to a Basic membership rather than closing it entirely. If you want the account fully closed after the downgrade, you’ll need to make that clear to the representative handling your request.
If you’ve had your membership longer than seven days or you’ve already used it, you won’t be eligible for a refund of the membership fee itself. You can still cancel, but the fee is nonrefundable at that point.
Recovering Your Security Deposit
Premier members are required to place a security deposit when they sign up. This deposit is separate from the membership fee and is refundable, but you need to request it. Contact Member Services using the same phone number, email, or live chat listed above and specifically ask for your deposit to be returned.
Before requesting a deposit refund, make sure you have no outstanding balances, unpaid invoices, or vehicles you haven’t picked up. Copart will hold your deposit against any amounts you owe. Once everything is settled, the refund is processed back to the original payment method. If your deposit doesn’t come through within a couple of weeks, follow up with Member Services for a status update.
Before You Cancel
Check your account for any open bids, won auctions, or unpaid invoices before you start the cancellation process. If you’ve won a vehicle and haven’t paid for it or arranged pickup, canceling your membership won’t erase that obligation. Copart can charge fees for vehicles left at their facilities, and unpaid invoices can be sent to collections.
If you’re canceling because you’re frustrated with fees or the bidding process but still want access to salvage auctions, you might consider downgrading to a Basic membership instead of canceling outright. Basic accounts have lower costs and still let you browse inventory, though bidding options are more limited. The Member Services team can walk you through the differences when you call.