Mortgage Operations Manager Resume Example & Writing Guide

Use this Mortgage Operations Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Mortgage operations managers are responsible for overseeing all aspects of their company’s mortgage lending process. They’re the liaison between mortgage lenders and the mortgage processors and underwriters who help them make loans.

Because mortgage operations managers oversee so many different areas of the business, they need to be highly organized and have a knack for communicating effectively with different teams across the organization. They also need a solid understanding of the mortgage industry and its regulations—and the ability to interpret them for their team.

Here are some tips and an example to help you write a fantastic mortgage operations manager resume that will get you noticed by recruiters.

David Moore
Chicago, IL | (123) 456-7891 | [email protected]

Seasoned mortgage operations manager with over 10 years of experience in the lending industry. Proven track record in managing and optimizing all aspects of mortgage operations, from loan processing and underwriting to funding and closing. Excels at developing process improvements that increase efficiency and improve customer satisfaction.

University of Illinois at Urbana-Champaign Jun '10
B.S. in Business Administration
Company A, Mortgage Operations Manager Jan '17 – Current
  • Managed a team of 5 to ensure that all loan originations were processed in accordance with company policies and procedures, as well as applicable laws and regulations.
  • Ensured compliance with the Fair Housing Act (FHA) by ensuring that advertising was not discriminatory or misleading regarding race, color, religion, sex, handicap/disability, familial status or national origin.
  • Reviewed daily reports for accuracy and completeness and ensured timely follow-up on any exceptions identified.
  • Maintained knowledge of current mortgage industry trends and developments through attendance at seminars and conferences related to the Mortgage Industry.
  • Developed training plans for staff based upon job responsibilities and goals set forth by management and implemented those plans within established time frames.
Company B, Mortgage Operations Manager Jan '12 – Dec '16
  • Implemented a new system to track and monitor the status of all loan documents, resulting in an average time-to-close decrease of 2 days
  • Conducted weekly meetings with branch managers to review current mortgage operations and discuss any issues or concerns
  • Managed the day-to-day activities for over 100 employees across 5 branches throughout Florida
  • Collaborated with senior management on strategic initiatives that improved overall operational efficiency by 15%
  • Spearheaded the implementation of a new customer service program designed to improve client satisfaction ratings
Company C, Loan Processor Jan '09 – Dec '11
  • Optimized the loan origination process by researching, creating, and implementing new electronic functionality to streamline document management in our online platform.
  • Created an automated workflow within the lending software that reduced processing time on loans from 7 days to 4 business days resulting in over $1M annual revenue increase for company.
  • Managed a team of 5 staff members responsible for analyzing risk and underwriting commercial real estate loans resulting in over $500K annual revenue increase for company.
  • Certified Mortgage Banker (CMB)
  • Certified Mortgage Processor (CMP)
  • Certified Mortgage Underwriter (CMU)

Industry Knowledge: Mortgages, Real Estate, Foreclosure, Loan Origination, Lending, Mortgage Fraud
Technical Skills: Microsoft Office Suite, QuickBooks, Bloomberg, Zillow, Fannie Mae, Freddie Mac
Soft Skills: Communication, Leadership, Customer Service, Time Management, Problem Solving

How to Write a Mortgage Operations Manager Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use strong, specific language. So rather than saying you “managed mortgage operations,” you could say you “streamlined mortgage operations for top-tier lender, reducing processing time by 15% and improving customer satisfaction ratings by 10% in first year.”

The second bullet point is much stronger because it provides specific details about what you did, how you did it, and the results of your work.

Identify and Include Relevant Keywords

When you apply for a mortgage operations manager role, your resume is likely to go through an applicant tracking system (ATS). This program will scan your resume for specific keywords related to the job, like “mortgage processing” or “loan closing.” If your resume doesn’t include enough of the right terms, the ATS might automatically reject your application.

To increase your chances of getting an interview, use this list of commonly used mortgage operations manager keywords:

  • Mortgage Lending
  • Residential Mortgages
  • Refinance
  • U.S. Federal Housing Authority (FHA)
  • Loan Origination
  • U.S. VA Loans
  • Investment Properties
  • Banking
  • Credit
  • Loan Processing
  • U.S. FHA Financing
  • Credit Analysis
  • U.S. Department of Agriculture (USDA)
  • Credit Risk
  • Commercial Banking
  • Mortgage Underwriting
  • Portfolio Management
  • Business Relationship Management
  • Foreclosures
  • Real Estate
  • Loans
  • Real Estate Financing
  • Underwriting
  • Fixed Income
  • Real Estate Development
  • Mortgage Industry
  • Capital Markets
  • Financial Services
  • Derivatives
  • Credit Risk Management

Showcase Your Technical Skills

As a mortgage operations manager, you will need to be proficient in a variety of software programs and systems in order to effectively manage your team and the mortgage process. Some of the most commonly used programs in the mortgage industry are Encompass, loan origination software (LOS), and customer relationship management (CRM) software. Additionally, you should have a solid understanding of underwriting guidelines and regulations.

Listing your technical skills prominently on your resume will show that you are a valuable asset to any mortgage company.


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