Mortgage Operations Manager Resume Example & Writing Guide
Use this Mortgage Operations Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Mortgage operations managers are responsible for overseeing all aspects of their company’s mortgage lending process. They’re the liaison between mortgage lenders and the mortgage processors and underwriters who help them make loans.
Because mortgage operations managers oversee so many different areas of the business, they need to be highly organized and have a knack for communicating effectively with different teams across the organization. They also need a solid understanding of the mortgage industry and its regulations—and the ability to interpret them for their team.
Here are some tips and an example to help you write a fantastic mortgage operations manager resume that will get you noticed by recruiters.
How to Write a Mortgage Operations Manager Resume
Here’s how to write a resume of your own.
Write Compelling Bullet Points
The best way to make your resume stand out is to use strong, specific language. So rather than saying you “managed mortgage operations,” you could say you “streamlined mortgage operations for top-tier lender, reducing processing time by 15% and improving customer satisfaction ratings by 10% in first year.”
The second bullet point is much stronger because it provides specific details about what you did, how you did it, and the results of your work.
Identify and Include Relevant Keywords
When you apply for a mortgage operations manager role, your resume is likely to go through an applicant tracking system (ATS). This program will scan your resume for specific keywords related to the job, like “mortgage processing” or “loan closing.” If your resume doesn’t include enough of the right terms, the ATS might automatically reject your application.
To increase your chances of getting an interview, use this list of commonly used mortgage operations manager keywords:
- Mortgage Lending
- Residential Mortgages
- Refinance
- U.S. Federal Housing Authority (FHA)
- Loan Origination
- U.S. VA Loans
- Investment Properties
- Banking
- Credit
- Loan Processing
- U.S. FHA Financing
- Credit Analysis
- U.S. Department of Agriculture (USDA)
- Credit Risk
- Commercial Banking
- Mortgage Underwriting
- Portfolio Management
- Business Relationship Management
- Foreclosures
- Real Estate
- Loans
- Real Estate Financing
- Underwriting
- Fixed Income
- Real Estate Development
- Mortgage Industry
- Capital Markets
- Financial Services
- Derivatives
- Credit Risk Management
Showcase Your Technical Skills
As a mortgage operations manager, you will need to be proficient in a variety of software programs and systems in order to effectively manage your team and the mortgage process. Some of the most commonly used programs in the mortgage industry are Encompass, loan origination software (LOS), and customer relationship management (CRM) software. Additionally, you should have a solid understanding of underwriting guidelines and regulations.
Listing your technical skills prominently on your resume will show that you are a valuable asset to any mortgage company.