Patient Access Director Resume Example & Writing Guide

Use this Patient Access Director resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Patient access directors are tasked with overseeing the administrative aspects of a healthcare organization. They’re responsible for ensuring that patients can easily access the care they need—whether that means coordinating insurance claims or scheduling appointments.

As a patient access director, you’re part of a team that’s responsible for helping people get better—and that’s an incredibly rewarding role. If you’re looking for a new position where you can make a real difference in people’s lives, here are some tips for writing a great patient access director resume plus an example for reference.

James Smith
Houston, TX | (123) 456-7891 | [email protected]

Results-oriented healthcare professional with over 10 years of experience in patient access and revenue cycle management. Proven ability to optimize workflows, increase efficiency, and improve patient satisfaction. Seeking a challenging role in a healthcare organization where I can make a positive impact on patients and the organization.

University of Texas at Arlington Jun '10
B.S. in Business Administration
University of Texas at Arlington Jun '12
Company A, Patient Access Director Jan '17 – Current
  • Led the implementation of a new patient access system, resulting in an increase in efficiency and accuracy by over 20%.
  • Managed a team of 5 to ensure that all patients were processed within 15 minutes or less.
  • Created and implemented processes for tracking wait times, which resulted in identifying bottlenecks and increasing overall throughput by 10%.
  • Implemented a new scheduling process using Microsoft Outlook, reducing time spent on scheduling from 2 hours per day to 30 minutes per week.
  • Developed training materials for staff regarding the new patient access system, as well as other operational procedures related to registration and check-in flow.
Company B, Patient Access Director Jan '12 – Dec '16
  • Spearheaded the implementation of a new patient portal, resulting in an increase in appointment scheduling efficiency by 25%
  • Conducted training for all Patient Access staff on proper phone etiquette and customer service skills
  • Managed the budget for all departmental supplies and equipment purchases (including computers)
  • Collaborated with management to implement changes that improved overall workflow processes
  • Implemented a new system that tracked insurance information, reducing billing errors by 50%
Company C, Patient Registration Representative Jan '09 – Dec '11
  • Greeted patients and visitors upon arrival and provided assistance with directions or other inquiries.
  • Completed patient registration process by collecting required demographic, financial, and insurance information.
  • Verified patient insurance coverage and benefits and communicated any issues or discrepancies to patients.
  • Certified Revenue Cycle Manager (CRCM)
  • Certified Healthcare Financial Professional (CHFP)
  • Certified Inpatient Coder (CIC)

Industry Knowledge: HIPAA, EHR, MS Office, Project Management, Problem-Solving, Teamwork, Leadership, Organizational Skills
Technical Skills: Epic, Cerner, Allscripts, McKesson
Soft Skills: Leadership, Conflict Resolution, Public Speaking, Teamwork, Written and Verbal Communication

How to Write a Patient Access Director Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to focus on the responsibilities of your job. But that’s not enough to make a strong impression. Instead, you should focus on the results of your work.

For example, rather than saying you “managed patient scheduling,” you could say that you “reduced wait time for new patients from 15 minutes to 2 minutes, resulting in a 20% increase in patient satisfaction ratings.”

The second bullet point paints a much clearer picture of what you did and the impact of your work. And it also provides a specific number to demonstrate the impact of your work.

Identify and Include Relevant Keywords

When you apply for a patient access director role, your resume goes through an applicant tracking system (ATS). This program scans your resume for certain keywords related to the job. If your resume doesn’t include enough of the right terms, the ATS might filter out your application.

One way to make sure your resume makes it past the ATS is to include relevant keywords throughout all sections of your resume. You can find some of the most commonly used patient access director keywords below:

  • Patient Access
  • Medical Billing
  • Healthcare Management
  • Healthcare
  • U.S. Health Insurance Portability and Accountability Act (HIPAA)
  • Hospitals
  • Electronic Medical Record (EMR)
  • Healthcare Information Technology (HIT)
  • Managed Care
  • Healthcare Consulting
  • Medicare
  • Electronic Medical Record Implementation
  • Reimbursement
  • Insurance
  • Data Analysis
  • Public Policy
  • Strategy
  • Financial Analysis
  • Healthcare Industry
  • Life Sciences
  • Revenue Cycle
  • Revenue Cycle Management
  • Managed Care Strategy
  • Medical Coding
  • Inpatient Care
  • Ambulatory Care
  • U.S. Department of Health and Human Services
  • U.S. Medicare Program
  • Office Administration
  • Customer Service

Showcase Your Technical Skills

The technical skills section of your resume is one of the most important sections to focus on, as it can be the deciding factor in whether or not you get an interview. As a Patient Access Director, you will be expected to be proficient in a variety of software programs, such as electronic health records (EHR) systems, patient scheduling software, and billing and coding software. Additionally, you should list any other relevant technical skills, such as experience with customer service software or project management software.


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