20 SIXT Interview Questions and Answers

SIXT is a global leader in the car rental industry, with over 2,200 locations in more than 105 countries. As such, the company relies on a team of dedicated and skilled employees to provide excellent customer service and support.

If you’re interested in joining the SIXT team, you may be wondering what kind of questions you can expect in your interview. In this article, we’ll give you an overview of the company and its interview process, as well as some sample SIXT interview questions and answers.

SIXT Interview Process

The interview process at SIXT is relatively quick and easy. The company does not require applicants to have a lot of experience in the rental car industry, so the interviews tend to be more focused on customer service skills and personality.

Overall, the interview process is positive and efficient. Applicants can expect to hear back from the company within a few days to a week after their interview.

1. Why do you want to work at SIXT?

This question can help the interviewer get to know you better and understand your motivations for applying. It also helps them determine if you have done any research on the company, which is a good sign that you are serious about working there. When answering this question, it can be helpful to mention something specific about the company that interests you.

Example: “I want to work at SIXT because I am passionate about helping people find transportation solutions that fit their needs. I think SIXT has an excellent reputation in the community for providing safe and reliable vehicles with friendly drivers. I would love to be part of a team that makes getting around town more enjoyable.”

2. What is your greatest strength and weakness?

Employers ask this question to learn more about your personality and how you view yourself. They want to know what skills you have that will help you succeed in the role, but they also want to make sure you are aware of any areas for improvement. When answering this question, be honest and specific. Try to choose a strength that is relevant to the job and a weakness that you can overcome.

Example: “My greatest strength is my ability to work well with others. I am always willing to lend a helping hand or offer advice when needed. My weakness is that sometimes I get so focused on getting things done that I forget to take breaks. This has led to me feeling overwhelmed at times, but I am working on making sure I take regular breaks throughout the day.”

3. Would you be comfortable working in a high-pressure environment?

Working in a high-pressure environment is often part of the job for many salespeople. Employers ask this question to make sure you’re prepared for that type of work and can handle it well. In your answer, explain how you’ve handled similar situations in the past. If you haven’t worked in a high-pressure environment before, talk about what you would do if faced with one.

Example: “I have worked in a high-pressure environment before, and I’m comfortable with it. When working at my previous company, we had a quota each week. We were expected to sell 20 units per day. While that may seem like a lot, I was able to meet that quota consistently. I think I could do even better here because SIXT has such an amazing product.”

4. How would you handle an angry customer that was yelling at you?

This question can help the interviewer determine how you handle stressful situations. It’s important to remain calm and use your communication skills to diffuse the situation.

Example: “I would first ask them to calm down so we could discuss the issue. I would then apologize for their inconvenience and explain what steps I’m taking to resolve it. If they continue to yell, I would repeat myself calmly until they quieted down. Then, I would listen to their concerns and offer a solution that works for both of us.”

5. Do you have experience managing people?

This question can help the interviewer determine your leadership skills. If you have management experience, describe how you helped your team succeed and what strategies you used to motivate them. If you don’t have management experience, you can still answer this question by describing a time when you led a project or initiative that required collaboration with others.

Example: “In my last role as an operations manager, I was responsible for overseeing all aspects of our delivery fleet. This included hiring new drivers, training existing drivers and ensuring they were following company policies. I also had to manage customer complaints about late deliveries and ensure we met our deadlines. My previous employer trusted me to make decisions on my own, which allowed me to develop my leadership skills.”

6. When was the last time you had a conflict with a coworker?

Employers ask this question to learn more about your interpersonal skills. They want to know that you can resolve conflicts with coworkers and other team members in a productive way. When answering, try to focus on the positive outcome of the conflict. Explain how you resolved the issue or helped your coworker resolve it.

Example: “I had a conflict with a coworker once when I was working as a server at a restaurant. One night, my coworker was having an off night and forgot to put in an order for one of our tables. The kitchen prepared food for the table but didn’t send anyone out with it. As a result, we lost the table’s business. My coworker apologized and offered to work later that week without getting paid so that I could have the tips from that table. We both learned from the situation and worked together better after that.”

7. Do you have any experience with car rentals or cars in general?

This question is a great way for the interviewer to learn more about your experience with cars and how you might fit in at SIXT. If you have previous car rental or automotive experience, be sure to highlight those skills and experiences that are relevant to this position.

Example: “I’ve worked as an auto mechanic for five years now, so I’m quite familiar with all types of vehicles. In my current role, I work on everything from small engines to transmissions. I also have plenty of experience working with customers who need help with their vehicles.”

8. Have you ever worked for a competitor of ours?

This question is a great way to see how you would handle working for a company that competes with your current employer. It’s important to show the interviewer that you can be loyal and keep confidential information about your previous employer private.

Example: “I have worked for a competitor in the past, but I kept all of my client information confidential. I also never discussed any of our pricing or marketing strategies. I was always honest with my manager at the time when asked if I knew anything about their business.”

9. Tell me about a time when you made a mistake on the job, how did you handle it?

Employers ask this question to see how you respond to challenges and learn from your mistakes. This is a great opportunity to show that you are willing to take responsibility for your actions, apologize when necessary and use the experience to improve yourself in the future.

Example: “When I first started working as a driver dispatcher, I was responsible for assigning drivers to routes each day. One day, I forgot to assign one of our delivery trucks to a route. The driver ended up waiting at the warehouse for several hours before we realized what happened. When my manager asked me why the truck wasn’t on its route, I told her immediately. She understood that it was an honest mistake and gave me another chance.”

10. Provide an example of a time where you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. It also shows them how you can use your problem-solving skills and creativity to find solutions to customer issues.

Example: “I had a customer who was having trouble with their car’s GPS system. They were on vacation, so they needed it fixed as soon as possible. I stayed late at work until I found out what the issue was and fixed it. The next day, the customer called me to tell me how much they appreciated my help.”

11. Give us an example of a time when you had to prioritize multiple tasks, which one took priority and why?

This question is a great way to assess your time management skills. Time management is an important skill for any employee, especially those in customer service roles. When answering this question, it can be helpful to give specific details about the task and how you prioritized it.

Example: “In my previous role as a sales associate at a retail store, I had multiple tasks that needed to get done each day. One of my main responsibilities was helping customers find what they were looking for. If someone came into the store looking for a certain item, I would help them find it by locating it on the shelves or finding it in the back room. Another responsibility was restocking items that were low in stock. This helped keep the store organized and ready for customers.”

12. What are some ways that we can improve our company?

This question is a great way to show your interest in the company and how you can help it grow. When answering this question, think of ways that you could improve processes or add new ideas to make the company more efficient.

Example: “I noticed that there are some areas where we’re not recycling properly. I would suggest implementing a recycling bin for aluminum cans and plastic bottles so that we can recycle them instead of throwing them away. This will save us money on trash removal costs and reduce our carbon footprint.”

13. What did you like most and least about your previous position?

This question is a great way to learn more about the candidate’s personality and how they view their previous employer. It can also help you understand what motivates them in their career. When answering this question, it can be helpful to focus on the positive aspects of your last job and explain why you are looking for new opportunities.

Example: “The thing I liked most about my last position was the team atmosphere. Everyone worked together well and we were all motivated to do our best work. The least enjoyable part of that job was the long commute. I would often get home late at night and feel exhausted by the time I got there.”

14. We often have to work late hours here at SIXT, would you be okay with that?

Working late hours is a common occurrence in many industries, including the transportation industry. Employers ask this question to make sure you’re prepared for that type of work environment. In your answer, explain how you would handle working long hours and what strategies you have for staying focused and productive when it’s later in the day.

Example: “I am used to working late hours because I worked as a bartender until recently. While bartending, I learned some strategies for staying focused and productive even when it was later in the evening. For example, I always made sure to take breaks throughout my shift so I could recharge and stay alert. I also developed good time-management skills so I knew exactly how much time each task took me.”

15. Describe a situation where you were able to help solve a problem for someone else.

This question can help the interviewer learn more about your problem-solving skills and how you use them to benefit others. Use examples from previous work experiences or personal situations where you helped someone solve a problem, such as helping a friend with computer troubles or assisting a family member with their finances.

Example: “At my last job, I had a coworker who was having trouble understanding some of our software’s functions. They were trying to complete an important project but kept getting confused by the program. I offered to help them understand the software better so they could finish their assignment on time. After explaining the software in simpler terms, they thanked me for my help and successfully completed their project.”

16. Can you tell me about a time where you had to give bad news to a client?

This question can help the interviewer understand how you handle difficult situations. It’s important to show that you’re willing to be honest with clients and provide them with information they need to know.

Example: “In my last role, I had a client who was looking for a specific type of vehicle. We searched high and low but couldn’t find one in their budget. I called the client and explained our situation. They were disappointed, but we worked together to find another option that would work within their budget. The client ended up finding a similar vehicle that fit their needs.”

17. What is your favorite part about being a customer service representative?

Employers ask this question to learn more about your personality and what motivates you. They want to know if you enjoy the same things they do, which can help them decide whether or not you would be a good fit for their company. When answering this question, think of something that is unique to SIXT and highlight how much you enjoy it.

Example: “My favorite part about being a customer service representative is helping customers find exactly what they need. I love learning new things, so when someone calls in with a question, I try my best to answer it thoroughly. If I don’t have an answer right away, I will research until I find one. It’s rewarding to see someone leave happy after talking to me.”

18. We recently updated our inventory software, what kind of improvements should we make next?

This question is a great way to test your knowledge of the company’s current software and how you can improve it. You should answer this question by describing what you would change about the inventory system, as well as why you would make those changes.

Example: “I think that one of the most important things SIXT could do next is implement an automated stock-counting system. This would allow employees to count their inventory without having to manually enter each item into the computer. It would also save time because they wouldn’t have to wait for the data to upload before entering more items.”

19. Tell me about a time when you were working on a team project and there was conflict, how did you handle it?

Teamwork is an important skill to have in any job, and employers ask this question to make sure you can work well with others. When answering this question, it’s important to show that you are able to communicate effectively and resolve conflict.

Example: “In my last position as a sales associate at a department store, I was working on a team project with two other associates. One of the associates had a different idea for how we should approach our marketing strategy than the other two associates. The associate who disagreed with us started getting defensive and wouldn’t listen to our ideas.

I decided to take charge of the situation by explaining why I thought our plan would be more effective. Then, I asked the associate who disagreed if they could think about our idea and get back to us later. They agreed, and after some time, they came back with their own new idea that incorporated elements from both plans.”

20. What has been your biggest challenge as a manager?

This question can help the interviewer understand how you handle challenges and obstacles. It also helps them determine if your previous experience as a manager was successful or not. When answering this question, it can be helpful to discuss a challenge that you overcame successfully.

Example: “My biggest challenge as a manager has been helping my team members overcome their fear of failure. I know that sometimes people are afraid to try new things because they’re worried about making mistakes. However, I’ve found that by encouraging my employees to take calculated risks, they learn more and grow professionally. Now, I make sure to praise anyone who tries something new and encourages others to do the same.”