Apple Technical Specialist Resume Example & Writing Guide

Use this Apple Technical Specialist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

As a technical specialist, you’re a bit of a jack-of-all-trades. You might work with customers to troubleshoot issues with their computers, phones or other devices. Or you might work with other teams to develop new products or improve existing ones. And no matter what you’re working on, you need to be able to communicate effectively with coworkers and clients alike.

If you’re looking for a job that offers lots of variety and room for growth, a role as a technical specialist could be the perfect fit. Follow these tips and resume example to write a tech specialist resume that hiring managers will love.

James Smith
Phoenix, AZ | (123) 456-7891 | [email protected]

Seasoned Apple technician with ten years of experience providing support for consumers and businesses. Proven ability to diagnose and solve technical problems, offer product recommendations, and provide exceptional customer service.

GateWay Community College Jun '10
A.A.S. in Information Technology
Company A, Apple Technical Specialist Jan '17 – Current
  • Managed Apple devices and supported the company’s mission to provide a safe, secure environment for employees and customers by maintaining knowledge of current security policies and procedures.
  • Provided technical support for all hardware issues including but not limited to: power management, battery life, sleep/wake problems, screen flickering or dimming, keyboard backlight failure, trackpad issues (such as no cursor movement), etc.
  • Troubleshot software-related issues on Mac computers such as slow performance or crashes using various diagnostic tools like Activity Monitor and Console app.
  • Performed upgrades and migrations from one version of macOS to another in accordance with established best practices while ensuring minimal downtime for users during the process.
  • Assisted with troubleshooting network connectivity issues related to wireless access points (APs) and wired networks including VLAN configuration errors, DHCP address assignment failures, router reboots or other networking device outages that impact user connectivity within an office location.
Company B, Apple Technical Specialist Jan '12 – Dec '16
  • Worked with the Apple team to create a new process for troubleshooting and repairing Macs, saving the company $50K in annual labor costs
  • Created an internal website that allowed customers to track their repair status online; increased customer satisfaction by 15%
  • Managed inventory of over 1,000 pieces of hardware worth over $1M
  • Trained 10+ employees on how to use Apple products more efficiently and safely
  • Conducted training sessions for all departments on using Apple products effectively and safely
Company C, Customer Service Representative Jan '09 – Dec '11
  • Greeted customers and responded to questions or concerns at the help desk regarding current account details, upgrade/downgrade services, etc.
  • Processed incoming calls in a professional manner while following established procedures for escalations when required.
  • Contacted vendors and service providers regarding issues with accounts as well as general inquiries.
  • Apple Certified Macintosh Technician
  • Apple Certified iOS Technician
  • Apple Certified Pro

Industry Knowledge: Mac OS, Mac OS X, Mac OS X Server, Mac OS X Compatible Hardware
Technical Skills: Mac OS X Server, Mac OS X Compatible Hardware, Windows Server, Windows Compatible Hardware

How to Write an Apple Technical Specialist Resume

Here’s how to write an resume of your own.

Write Compelling Bullet Points

The best bullet points are specific and descriptive. They should include details about your responsibilities, achievements, and results.

For example, rather than saying you “provided technical support for software and hardware,” you could say that you “provided technical support for software and hardware, resulting in a 98% customer satisfaction rate and a 10% increase in customer retention over the past year.”

The second bullet point is much stronger because it provides specific numbers and details about the project. It also includes an interesting fact about the project that makes it stand out.

Identify and Include Relevant Keywords

Chances are, if you’re applying for a job as a tech specialist, your resume will be scanned by an applicant tracking system (ATS). This software looks for specific keywords related to the role in order to determine whether or not you are a good fit. If your resume doesn’t have enough of the right keywords, your application might not even make it to the hands of a recruiter.

To increase your chances of getting an interview, use this list of keywords to help you identify the most relevant skills and experience to include on your resume:

  • Apple Hardware
  • Apple OS
  • Mac
  • AppleCare
  • IT Hardware Support
  • Apple Mac
  • Troubleshooting
  • Windows
  • Active Directory
  • Computer Hardware
  • Networking
  • Windows 7
  • Windows 10
  • Laptops
  • Operating Systems
  • Office 365
  • Virtualization
  • Software Installation
  • Office Products
  • Windows Server
  • Customer Service
  • Technical Support
  • Network Administration
  • Microsoft Access
  • Programming
  • Android
  • Programming Languages
  • SQL
  • Web Development

Showcase Your Technical Skills

As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. Additionally, you will need to be familiar with the AppleCare process and the Apple Store process.

Recruiters will be looking for evidence of your technical skills on your resume, so be sure to list any relevant experience you have. You can also highlight your customer service skills, as Apple Technical Specialists are expected to provide excellent customer service.


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